Hemant Jain
Technical support at Protocolzone | 💻 Technical Support | Cybersecurity Enthusiast | CompTIA Network+ (In Progress)
- Role
- Tech Support at Protocolzone Private Limited
- Location
- Mandsaur, IN
- LinkedIn followers
- 500 followers
About Hemant Jain
I’m a dedicated and detail-oriented IT professional currently working as Technical…
Experience
Tech Support
Jun 2025 — Present · Ahmedabad, IN
Deliver technical support to end-users for our web applications across multiple channels (call, email, chat, ticketing)-Troubleshoot and resolve issues related to application performance, access, or functionality-Escalate unresolved cases to engineering or product teams with proper documentation-Assist users with website updates, account setups, and feature-related queries-Maintain detailed logs of issues, resolutions, and follow-ups in the support system-Manage user access and permissions securely, following internal protocols-Provide regular updates to users, ensuring a customer-first approach at every touchpoint.
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