Hemant Gupta

Experience

1. Food and Beverage Manager

   Medanta

   Feb 2022 — Present · Gurugram, IN

   Led the F&B operation of Medanta –The Medicity Hospital, Gurgaon which is biggest Private hospital in north India comprising of 1350 beds, 7 international Brands‘ Food court, 6 staff/ visitor café, PHC & Wellness and Banqueting area. Managed total sq / feet of F&B space. • Catering to Patients IPD & OPD Both & staff / visitors meals per day. • Daily quality check audit & Maintain quality of food as per standard. • Lead and support Operation teams for daily operational. Ensure all operational processes are being followed and coordinate with support department for operational support. • Daily audits of compliance in accordance with the Standard. • Ensure best service to our Patients, attendants, Visitors and all staff concerns are amicably resolve. Ensure compliance with relevant health and safety standards.investigate and resolve customer complaints. Ensure accuracy of business records and train employees on quality assurance.Handling administrative roles relating to food preparation, staff, inventory, maintaining operational standards, plan menu with the assistance of the patients\' dietitian and Kitchen chef.Ensuring that the meals are adequately varied, nutritious, and suit the specific needs of individual patients.Responsible for directing the presentation of food for staff cafeterias in addition to public and private wards.Internal audit report as well as Make sure Followed JCI & NABH norms.Vendor Management complaince. Overall operations activities, Quality assurance, Menu planning, Events management, Ensure food as per Diet for patients, timely delivery of food, hygiene standards, SOP adherence, Wastage analysis, NSO ideas.