Hemant Gulabani

About Hemant Gulabani

Seasoned with 15+ years of experience in Strategic Account Management and Customer Success Manager role. With my refined skill-set, I aim to bring customer-centric mindfulness that enables my customers to innovate and thrive. Throughout my career, I have been driven by my intellectual curiosity to finds answers to the most pressing questions. Thus, I like to uncover pain point and identify strategic solution, makes me a lifelong learner. In my current role with Automation Anywhere - Digital Transformation strategist with ability to spot patterns, think critically, and translate that intoactionable strategies driving revenue growth- Conduct Customer Business Reviews with key stakeholders- Build and deliver Business Value Propositions (BVPs) to Executive Sponsors- Prepare and Execute Customer Success Plans- Led discovery workshops, product demos, pathfinder (community) engagements and enterprise-wideinitiatives- Partner with cross functional teams to drive continuous improvement- Drive renewals, upsell, and mitigating revenue risks- Guidance and thought leadership on NextGen Technologies- Consulting on industry best practices, governance frameworks & automation use casesPast experiences: AmazonPosition - Associate Account Manager from 2017 to 2019Process - Retail Business Services (RBS), an integral part of Amazon’s online product lifecycleand buying operationsRole - Strategically managing and supporting Amazon’s Premium Tier 1 vendors throughproviding business operation services.Responsibilities - People Manager – Led a team of 10+ individuals, responsible foraccelerating vendor performance by fixing catalog defects, analyzing custreviews and reasons for customer returns, defect elimination etc- Conducting Business Reviews (Monthly/Quarterly) with key Stakeholders- Building Standard Operating Procedures (SOPs)- Part of Hiring Committee - Making Great Hiring Decisions (MGHD)- Develop and execute strategic plans, ensuring alignment withorganizational objectives- Analysis of the data reports to identify performance bottlenecks andimprove Vendor’s overall performance- Responsible to enable strong rigor on business metrics like SLA, FTR, TTRand Success ratio, Presenting Vendor Performance Reports- Lead delivery engagements, effort & resource estimation- Resource onboarding, mentoring, and resource allocation

Experience

1. Senior Manager, Customer Success

   Automation Anywhere

   Mar 2025 — Present · Gurugram, IN

Education

• Gujarat University

  Graduation, Commerce

  2009 — 2012

• SVKM's Narsee Monjee Institute of Management Studies (NMIMS)

  MBA, Business Management

Skills

• Team Leadership
• Ms-Office
• Client Co-Ordination
• Customer Support
• Crm
• Business Development
• Mis
• Management
• Team Building
• Client Presentation
• Account Management
• Project Management
• Customer Relations
• Customer Satisfaction
• Training
• Customer Relationship Management (Crm)
• Swot Analysis
• Team Management
• Client Services