Hemant Didwania
Cloud & Application Support Specialist | AWS Certified Solutions Architect | API Integration Expert | Unix | DynamoDB | Shell Scripting | ITIL V3
- Role
- Senior Technical Support Engineer at TraceLink
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hemant Didwania
AWS Certified Solutions Architect with strong expertise in Cloud Infrastructure, Linux/Unix systems, and API integrations, currently working as a Senior Technical Support Engineer at TraceLink. I specialize in troubleshooting complex production issues, performing deep root cause analysis, and ensuring high availability of enterprise cloud applications.Hands-on experience with AWS services, DynamoDB, MySQL, CentOS/Linux administration, Shell scripting, REST & SOAP APIs, XML, and system monitoring. I work closely with engineering and cross-functional teams to resolve critical incidents, improve system performance, and drive automation.ITIL V3 certified professional with a strong focus on reliability, scalability, and continuous improvement. Passionate about cloud technologies and actively looking to transition into Cloud Engineering / Infrastructure / DevOps-oriented roles where I can contribute beyond support and build scalable cloud solutions.
Experience
Senior Technical Support Engineer
Apr 2021 — Present · Mumbai, IN
Education
KJ Somaiya College of Engineering, Vidyavihar
Bachelor of Technology - BTech
Mumbai University Mumbai
High School Diploma, Electrical, Electronics and Communications Engineering
2005 — 2008
Skills
- Databases
- Team Management
- Crm
- Microsoft Sql Server
- Linux System Administration
- Solaris
- Asp.net
- Centos
- Vendor Management
- Oracle
- Java
- Ubuntu
- Unix
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