Hemant Borate
Automotive Project Management & Customer Care Leader | General Manager | Delivering Operational Excellence & Growth
- Role
- General Manager at Tata Motors
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Hemant Borate
With 30+ years of leadership in the automotive industry, I bring a proven record of driving large-scale transformation, innovation, and customer excellence at Tata Motors. As General Manager and Chief Platform Manager for the Intermediate Commercial Vehicle (ICV) segment, I lead the full lifecycle of projects—including next-generation electric vehicles—taking them from concept to successful market launch.I specialize in program management, product strategy, customer experience, and service operations, consistently aligning technology, business goals, and market needs to deliver sustainable growth. My work spans warranty operations, service marketing, and technical literature development, enabling seamless after-sales support and stronger customer trust.Beyond execution, I am recognized as a strategic thinker and empathetic leader who inspires teams, builds high-value stakeholder relationships, and translates complex challenges into impactful solutions. My mission is simple: to create transportation solutions that are innovative, sustainable, and customer-centric, driving both business success and societal progress.
Experience
General Manager
May 2017 — Present · Pune, IN
Education
Welingkar Institute of Management
Post Graduate Diploma in Marketing Management - DLP
VJTI, Mumbai
Eng
Skills
- Profit
- Advanced Product Quality Planning (Apqp)
- Negotiation
- Vehicles
- Business Planning
- Fmea
- Customer Satisfaction
- Dealer Management
- Ppap
- Executive Search
- Warranty
- Business Strategy
- Sales Operations
- Customer Retention
- Crm
- Screening
- Tqm
- Product Development
- Team Management
- Automotive Engineering
- Automotive Aftermarket
- Channel Sales
- Competitive Analysis
- Powertrain
- Talent Acquisition
- Ts16949
- Automobile
- Recruitments
- Apqp
- Automotive
- Recruiting
- Mis
- Key Account Management
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