Hemant

About Hemant

A dynamic and results-driven Modern Workplace Technology Leader with over 14 years of experience in IT operations, digital transformation, and strategic technology management. Proven expertise in designing and implementing innovative IT solutions that optimize workplace productivity, enhance collaboration, and drive business outcomes. Adept at leading cross-functional teams to deliver complex transformation projects, leveraging cloud technologies, automation, and modern workplace tools to create scalable, secure, and efficient environments. Skilled in aligning technology strategy with business objectives to support organizational growth and agility in today’s rapidly evolving digital landscapeVast experience of driving and handling operations and projects on O365, UC, Meeting Rooms, Contact Centre, analog, fax and video conferencing in global banking institutions, automotive and chemical industries.At Forvia, my focus as Head of telecommunication encompasses the seamless delivery of workplace collaboration and unified communications services. My role ensures robust operations across windows, cloud computing, and end-user solutions, including Microsoft Teams and audiovisual systems. Leading a team to support approximately users, our work is integral to fostering a connected and productive global workforce.My competencies, drawn from managing global teams and holding external partners to account, include driving service delivery excellence and ensuring compliance with stringent SLAs and KPIs. The foundation of my professional approach is a commitment to quality and innovation, ensuring that every audiovisual meeting room and collaboration space operates flawlessly to enable Forvia\'s continual growth and success.

Experience

1. Head of Telecommunications Services

   FORVIA

   Jul 2021 — Present · Gurugram, IN

   Leading Global team of 9 technical expert members in EMEA, APAC & USA implementing & supporting all Unify UC services (IP Telephony, IP Contact Center & Video Conferencing) in 57 countries worldwide.To act as SME for resolving complex incidents (P1 & P2) in area of IP telephony, contact centers and video conferencing- To coach and guide L2 team on various topics- To design solution for standard to complex site in UCaaS and CCaaS- O365 MS Teams Phone System- Direct routing & SBCaaS- To setup MS Teams CQD for tenant and maintain it quarterly update of data- Reporting and Troubleshooting on CQD and OVOC- Audio Codes SBC/SBA/OVOC implementation in azure and operations.(Creation of vnet & Virtual machines)- Designing room conference solution using MTRoW- Migration from on premise Unify environment to hosted platform.CCaaS - Design & Implementation- Luware (MS Teams Certified contact center)OpenScape (Unify)Platform - OSV deployment in cluster mode- OSB voice gateways integration with main data centre- Deployment server for IP phones configurations deployment- SBC implementation for SIP trunks, conferencing and Mobile app traffic- UC Facade and Symphonia system for CTI and media services- IP Dect/Cordless and wireless phone system management.

Education

• PDM University

  Bachelor of Engineering (B.E.), Electronics & Communication Engineering

  2005 — 2009

• Maharshi Dayanand University

  Master of Technology (M.Tech.), Electronics & Communication Engg

  2011 — 2013