Hemant Tiwari
Software Engineering - MTS || Agentforce || 8x Salesforce Certified
- Role
- Software Engineering - Mts at Salesforce
- Location
- Hyderabad, IN
- LinkedIn followers
- 500 followers
About Hemant Tiwari
I am a Certified Salesforce Platform Developer and Agentforce Engineer specializing in designing, deploying, and optimizing AI-powered agents on Salesforce’s Agentforce platform. With a strong background in Salesforce ecosystem development, administration, and automation workflows, I build intelligent, reliable, and scalable solutions that enhance customer experiences and streamline business operations.Key Expertise: Agentforce & AI Integration: Designing conversational flows, integrating with Salesforce data, ensuring contextual accuracy, and leveraging Einstein, LLMs, and custom APIs to create adaptive, human-like digital assistants. Salesforce Development Skills: Apex (Triggers, Classes, Batch, Schedulable, Test Classes) Lightning Web Components (LWC) & Aura SOQL/SOSL, Asynchronous Processing API Integrations (REST, SOAP, Platform Events) Custom Metadata, Custom Settings, and Governor Limit optimization Administration & Security: Experienced Salesforce Admin with strong knowledge of security models, profiles, permission sets, sharing rules, and field/object-level access. Automation & Optimization: Implementing Flows, Process Builder, Validation Rules, and data automation solutions; applying governance, compliance, and performance tuning best practices. Collaboration & Agile Delivery: Skilled in requirement gathering, cross-functional teamwork, and delivering solutions in Agile methodology.I am passionate about harnessing the power of AI + CRM through Salesforce to transform how organizations engage with their customers—empowering teams to focus on high-value tasks while automation and AI handle repetitive interactions, and helping businesses sell smarter, serve better, and innovate faster by combining cloud expertise with strong development capabilities.
Experience
Software Engineering - Mts
Feb 2026 — Present · Hyderabad, IN
Education
Jawahar Navodaya Vidyalaya - JNV
12th, Mathematics
2015 — 2016
Jawahar Navodaya Vidyalaya - JNV
10th, Mathematics
2013 — 2014
Trailhead by Salesforce
Development, Salesforce
2021
BABU BANARASI DAS INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Bachelor of Technology - BTech, Information Technology
2017 — 2021
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