Hemang Trivedi

Group Head - Client Servicing @UCID

Mumbai, IN

Lead P&L for key accounts, increasing revenues by 45%- 50% Y-o-Y through upselling and cross- selling initiatives• Plan and execute strategies to consistently meet and exceed quarterly revenue targets• Deliver innovative, strategic and creative solutions by working closely with cross-functional teams and clients• Build strong client relationships based on trust to ensure account retention and growth• Immerse in clients’ business and category to understand their challenges, objectives and markets they operate in• Convert project-based clients into long-term retainer partnerships by driving brand value with consistent quality output• Identify new business opportunities and lead client pitches with impactful ideas and thoughtful strategies• Spearhead high-value campaigns for key clients, ensuring output is in alignment with brand values, brief and set objectives• Lead the briefing for TVCs and DVCs to Directors and Production houses ensuring alignment of the objective and vision for the films• Mentor client servicing teams, set processes, and strengthen internal delivery mechanisms• Drive continuous team learning by sharing category updates and facilitating discussions on new technologies, brands and their competition and award-winning work• Maintain profitability on accounts by optimizing resources and monitoring deliverables against client briefs• Follow up on overdue payments, acting as a point of contact for high-priority escalations• Actively contribute to hiring and growing agency talent by interviewing potential candidates for agency rolesBrands Managed: JSW Steel, Kotak Mahindra Bank, Mahindra Finance, IHCL, RBL Bank Aditya Birla Health Insurance, Bajaj Electricals, Fino Payments Bank, Kotak Securities, Purple Pompa, Providence, SMFG India, Infra.Market