Hemanath T

About Hemanath T

ServiceNow Administrator/Developer with 4 Years of Experience Skilled in developing, configuring, testing, implementing, and maintaining ServiceNow environments.Proven ability to integrate ServiceNow with external systems and drive automation across ITSM processes. Passionate about delivering scalable solutions that enhance service delivery and operational efficiency. Implemented ServiceNow customizations using Client Scripts, UI Policies, UI Actions, and Business Rules Developed Script Includes, set up reports, and handled data imports/exports using Transfer Maps Built and maintained ServiceNow applications including Service Catalogs and Email Notifications Proficient in Glide scripting and JavaScript for advanced platform development Automated ITSM processes including Incident Management, Change Management, and Service Request workflows Designed and created Homepages with dashboards and basic reporting capabilities Created Transfer Maps for seamless data import operations Managed user administration tasks such as creating users, roles, and groups Collaborated with Business Analysts to design and modify Service Catalogs and Request Workflows Documented business processes and functional requirements; conducted information flow analysis and process modeling across multiple business streams Ensured integrity and consistency of the ServiceNow platform across production and non-production environments. Certified System Administrator (CSA) Certified Application Developer (CAD) Certified Implementation Specialist – ITSM (CIS-ITSM)

Experience

1. Engineer

   LTIMindtree

   Dec 2021 — Present · Bengaluru, IN

Education

• Sri Chaitanya junior college Tirupathi

  Intermediate education, Mpc

• Elena bettini English medium high school Palamaner

  High school

• AMC Engineering College

  Bachelor of Engineering - BE, electronics and communication engineering

  2017 — 2021