Hemalatha Govindasamy
Senior Business Analyst @Manulife
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WORK HISTORY
Senior Business Analyst @Manulife
Toronto, ON, CA
EDUCATION
University of Madras
Bachelor of Science, Computer Science
Conestoga College
Postgraduate Diploma, IT Business Analysis
ABOUT HEMALATHA GOVINDASAMY
Senior Business Analyst with 7 years of improving technology use in business areas of Fortune 500 companies. Expert on business and systems requirements, User Acceptance Testing and End-user training. Skilled BA with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Accomplished at leveraging past lessons to inform future decision-making. Excellent reputation for resolving problems and improving customer satisfaction. Experience handling multiple projects independently across various SDLC, right since the inception until deployment of the product. Expertise- Adhoc Analysis - Problem Solving - Requirement Elicitation - Stakeholder Management - BRD/FRD/Use-Case/User Story/Wireframes/Activity Diagrams/RTM - Agile and Waterfall Methodology - Microsoft Word/Excel/Access/Powerpoint/Visio/Power BI - JIRA18/Confluence/SharePoint - UAT - Business Process Mapping
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