Hemalatha S

Senior Operations Analyst - Natwest

Role: Senior Operations Analyst at NatWest Group
Location: Chennai, TN, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

Experience

Senior Operations Analyst
NatWest Group
Dec 2021 — Present
Effectively addressed and resolved customer enquiries and complaints on a daily basis, consistently delivering high-quality service and meeting Service level Agreement (SLA) standards within designated timelines. Facilitated prompt refunds for unauthorized transactions, providing timely support in payment operations to ensure customer satisfaction. Advanced knowledge in specialized fields including fraud detection (AML/KYC & CDD) and mortgage lending, credit card services and debt collection & recovery. Developed and disseminated Management Information (MI) reports across various processes, enhancing transparency and facilitating data-driven decision-making.

Education

Stella Maris College
Bachelor of Commerce - BCom
2018 — 2021

Contact information

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Work email
•••••@natwestgroup.com
Personal email
•••••@•••••.com
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Current company

NatWest Group

Banking · 44K employees

We’re the bank that turns possibilities into progress. We understand our customers, their worlds, and what matters to them. We help them see the opportunities and navigate a rapidly changing world. And we’re simplifying our business so that we can anticipate our customers’ needs and react to them quickly. Our business is UK centred and covers retail, commercial and private banking customers, with more offshore and further afield. Our services bring together our people’s incredible specialist knowledge with a sense of innovation, and carefully designed technology-driven journeys. As one of the leading supporters of UK business, we’re using enterprise as a force for change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove them. That includes learning and education, whether directed at young people or building financial confidence in adults. And by fostering a leading learning culture in our business, our people also prosper.

natwestgroup.com

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Experience

Senior Operations Analyst

Education

Stella Maris College

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