Hemalatha B S
Technical Support Engineer at VMware.
- Role
- Reliability Engineer at Broadcom
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Hemalatha B S
A VMware Certified Professional with 12+ years of experience in the field of IT with expertise in embedded operating systems, Linux-based operating systems, and Windows and the ability to configure and troubleshoot issues. As a Technical Support Engineer, I efficiently respond to support questions from customers via email, phone, or ticketing system; and collaborate with developers and product teams on analyzing, reproducing, and fixing issues. Key Accomplishments: Achieved exemplary customer satisfaction scores, consistently scoring between 90% and 100% on all incident and problem management Nominated and chosen as Service Excellence Champ at Hewlett-Packard Enterprise Recognized for being an outstanding performer in total customer experience at Hewlett-Packard Enterprise
Experience
Reliability Engineer
Nov 2023 — Present · Bengaluru, IN
Education
Visvesvaraya Technological University
Bachelor of Engineering, Electrical and Electronics Engineering
2003 — 2008
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