Hemal Varma
Senior Business Cluster Leader at Gallagher Center of Excellence
- Role
- Senior Business Cluster Leader at Gallagher
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hemal Varma
I believe people do their best work when they feel seen, trusted, and supported. When that happens, great performance and strong client outcomes naturally follow. Over the last 35+ years, I’ve worked across Operations, Human Resources, Shared Services, and Customer Experience in global organizations in the service sector. I’ve led diverse teams across India, the UK, and South Africa, and if there’s one constant I’ve seen, it’s this: people make the real difference. Today, I serve as Senior Business Cluster Leader – Operations at the Gallagher Center of Excellence (GCoE), a strategic operations hub within Arthur J. Gallagher & Co. Outside of work, I enjoy meaningful conversations, learning something new every day, and being reminded that leadership is as much about listening as it is about leading. I’m also a foodie and an avid traveler, always eager to explore new cuisines, cultures, and perspectives.
Experience
Senior Business Cluster Leader
Feb 2026 — Present · Bengaluru, IN
Education
Lady Vissanji Girls School Mumbai
SSC, Accounts
1973 — 1983
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
B.com, Commerce
1983 — 1988
Skills
- Business Transformation
- Business Process Improvement
- Process Excellence
- Mis
- Call Centers
- Transition Management
- Offshoring
- Service Delivery
- Business Analysis
- Bpo
- Leadership
- Vendor Management
- Performance Management
- Crm
- Team Management
- Operations Management
- Outsourcing
- Strategy
- Management
- Change Management
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