Hema Ananda Raman N M

About Hema Ananda Raman N M

Operational Excellence and Quality leader with 13+ years across IT services (Infosys) and global supply chain/logistics (KONE). I specialize in Lean Six Sigma Black Belt, TRIZ and data‑driven analysis to reduce waste, optimize effort and improve service quality, and I increasingly combine these with AI tools for faster diagnosis, solution design and knowledge sharing.In my current role as a Quality Program Manager / CoE consultant, I lead Lean interventions across multiple accounts, design playbooks and frameworks, and support early intervention on large deals. I have enabled portfolios to achieve up to 30% FTE savings and significant cost optimization by redesigning work, standardizing shift handovers and strengthening governance, dashboards and communication. I also contribute to AI‑enabled knowledge systems (e.g, internal chatbots and guided content) to make best practices easier to access and apply.Previously at KONE, I managed delivery logistics and spares operations for global units, established new warehouses and stocking plants, reduced non‑moving inventory by 10% and cut Factory Stock Receipt issues by 95%. I hold a BE (Mechanical), MBA (Operations & Marketing), MSc (Psychology), Lean Six Sigma Black Belt (Indian Statistical Institute), TRIZ Level 1 (MATRIZ) and a Diploma in Fine Arts (Painting), and I use strong visual storytelling to make complex improvements simple and actionable for stakeholders.Mail ID: h••••••••@gmail.com

Experience

1. Quality Program Manager

   Infosys

   Feb 2023 — Present · Chennai, IN

   Lead Lean and Operational Excellence interventions as a CoE consultant across multiple global accounts, typically embedded 1–2 months per account to diagnose issues, design solutions and ensure adoption.Help portfolios achieve up to 30% FTE savings and significant cost optimisation through workload analysis, role‑ratio optimisation, standardised shift handovers and elimination of non‑value‑added work.Co‑create Lean playbooks, models and frameworks (including small‑program optimisation toolkits) and support early intervention in large deals to shape efficient delivery from the outset.Design and run governance cadences, dashboards and review mechanisms that improve visibility of pipeline, risks and benefits, and drive timely closure of improvement actions.Contribute to AI‑enabled knowledge systems, including content for internal chatbots and self‑service guidance, so best practices and FAQs are easier to discover and apply at scale.Act as a location anchor for Lean/program events in Chennai, orchestrating hackathons, design workshops and stakeholder sessions; regularly share knowledge on topics such as skill analysis, SharePoint/channel practices and visual creativity using AI.

Education

• Anna University

  Bachelor of Engineering (B.E.), Mechanical Engineering

  2009 — 2013

• SRM IST Chennai

  Master of Business Administration (M.B.A.), Operations and Marketing Management

  2014 — 2017

• University of Madras

  Master of Science, Psychology

  2017 — 2019

Skills

• Creativity
• Sap
• Macro
• Microsoft Excel
• Powerpoint
• Autocad
• Pdm
• Web Browsing
• Mdm
• Documentations
• Presentations
• Microsoft Office
• Painting
• Photoshop
• Engineering
• Research Development
• Microsoft Word
• Craft
• Art