Hema Adurty
Operations Excellence | Product Excellence | Customer Experience | Business Operations | Program Management | Lean Six Sigma | Order 2 Cash | Monetization | Revenue Enablement | | Cloud Services
- Role
- Head of Customer Excellence Systems, Aws Global Services at Amazon Web Services (AWS)
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Hema Adurty
I am a passionate & dynamic executive with 20+ years of global experience, I specialize in transforming operations, customer experience, and product delivery across sales, revenue operations, Pricing, Billing, and Monetization. Known for strategic leadership, process optimization, and customer-centric innovation, I drive operational excellence, inspire high-performing teams, and deliver multi-million-dollar impact through executive collaboration and change leadership. Key Achievements Include: Over the past decade, I’ve led global teams to drive double-digit revenue growth, optimize pricing, and enhance operational efficiency. With full P&L responsibility for multimillion-dollar budgets, I’ve streamlined processes, aligned strategies across markets, and supported billion-dollar revenues. Partnered with Strategic Customer Engagement, Commerce, Sales, and Product teams to design and drive impactful programs. Led migration of 1.5K+ enterprise accounts to an automated pricing platform achieving 80% reseller billing automation vs. 75% target. Monetized $498M in revenue acceleration and free cash flows by automating billing and pricing, reducing cycle time from 32 to under 12 days. Achieved 99.11% of AWS revenue and 99.76% of AWS invoices processed by day 12, driving 22% efficiency. Led global digital pricing and sales financing transformations across 36 countries, including incentive programs, ROI analysis, and PROS pricing tool deployment. Delivered on-time, within-budget execution with 93% adoption, boosting sales engagement and driving 11.2% revenue growth. Collaborated with sales, finance, and product teams to develop and execute enterprise sales strategies and go-to-market plans, driving a 16% increase in quote volume and 108% QoQ growth.
Experience
Head of Customer Excellence Systems, Aws Global Services
Oct 2024 — Present · Seattle, WA, US
Education
INSEAD
GEMBA - Recipient of Excellence Scholarship for Merit, Business Administration and Management, General
2017 — 2018
University of Portsmouth
Master of Science - MS, Business Statistics
Osmania University
B.Sc, Genetics, Zoology &Chemistry
1994 — 1997
Osmania University
Master of Arts (MA), Human Resources Management/Personnel Administration, General
1998 — 2000
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