Hema Nandwani
Customer Success Manager | Key Account Management | Client Retention & Growth | Renewals | Sales & Marketing Professional | Business Administration & Digital Marketing Graduate | Upskilling in Power BI & Zendesk
- Role
- Renewal Specialist at Postman
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hema Nandwani
A York University Toronto, Canada Certified Sales & Marketing professional with nearly 5 years of experience across utilizing the expertise of Client Success and Sales strategy formulation & execution.•Proficient with customer success tools (Salesforce, HubSpot, Google Analytics) and skilled in delivering measurable ROI, reducing churn, and ensuring exceptional customer experiences.•Resourceful in refining Client onboarding strategies to ensure efficient and scalable client adoption while managing a portfolio of key accounts.•Capable of delivering an outstanding onboarding experience to every client and also delivered requirements for a self-solve customer success approach while determining how to define, drive, and demonstrate the value (ROI) delivered.•Implemented Client Experience Strategy to deliver a positive, valuable and differentiated client experience.•Proactively identified upselling and cross-selling opportunities; drove renewals through strong client-retentions.•Served as the primary point of contact and escalation for key clients; regularly evaluated customer success workflows and touch-points.•Collaborated with internal cross-functional teams in Sales, Product, etc. to evolve, grow, and mature the customers.•Team-based working style coupled with the zeal to motivate peak individual performances with exceptional problem-solving and analytical skills
Experience
Renewal Specialist
Oct 2025 — Present · Bengaluru, IN
Education
York University
Post graduation, Business Administration and Management
York University
Postgraduate Degree, Digital and content marketing
Babu Banarsi Das University, Lucknow
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
ICFAI Business School
Master of Business Administration - MBA, Marketing
2018 — 2020
York University
Postgraduate Degree, Digital marketing
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