Hema Malini Neelakandan
General Manager @Expleo Group
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WORK HISTORY
General Manager @Expleo Group
Chennai, IN
Expleo Solutions Limited a specialist in financial software testing with over 20 million person hour track record for global clients in USA, UK, Europe, ME, India and Asia-Pacific.KEY RESPONSIBILITIES:Delivery and Customer:• Seasoned Delivery Leader with experience in managing complex engagements and large teams. Strategic Key account planning in driving Financial, Relationship, Portfolio, Customer Value & Satisfaction and Knowledge & Innovation goals • Experience Managing complex projects, clients, partners and organisations. Responsibilities include client engagement management, client relationship management, people management, portfolio management, skill & knowledge development, market research, pre-sales, contract management and vendor management. Proven track record of establishing strong executive level customer relationship. • Account annual governance and retention plan • Business acumen and financials (P&L) skills and metrics driven • Resource utilisation and profitability management • Drive methodologies and strategies for overall delivery • Define quality measurements - Map quality measurements to customer satisfaction goals (KPIs and SLAs)• Client retention and expansion strategies• Market research & competitor analysis• Pre-Sales – Account Opportunities and growth • Mentor resources to grow their Techno-domain (QE) capabilities and career growth • Contribute to BU initiatives – CICD – ContinuousQ, Tooling & Automation strategies Client Engagement Management• Manage and own the Quality of delivery with effective participation in overall client portfolio planning • Review and contribute towards strategic product implementation milestone• Organise team around business value, efficiency and quality• Determining standards to include best practices for Test Artefacts both in documenting and reporting • Highlight and raise appropriate risks and escalate as required• Account governance and risk management
EDUCATION
University of Madras
Business Management Graduate, Business Administration
University of Madras
Master of Business Administration - MBA, Executive
SKILLS
ABOUT HEMA MALINI NEELAKANDAN
Master in Business Administration (MBA) with 23+ years of progressive leadership…
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