Hema Krishnamurthy
Director - Engagement Delivery Partner
- Role
- Director - Engagement Delivery Partner (Edp) at Cognizant
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Hema Krishnamurthy
With over 23 years of experience, I specialize in delivery, transitions, operations, and…
Experience
Director - Engagement Delivery Partner (Edp)
Dec 2021 — Present · Bengaluru, IN
Key Contributions and Responsibilities as an Engagement Delivery Partner:• Leadership – Delivery, Transitions, Operations & Presales: Successfully empowered Fortune 500 clients by streamlining processes, enhancing efficiencies, and driving impactful outcomes through global team management.• Portfolio Optimization and Account Growth: Successfully scaled business growth through constant interaction with customers, making proactive pitches, and always focusing on expanding account potential while fostering digital readiness across operations.• Large-scale Operations Management: Manage key Accounts with a span of approximately 1,500 FTEs, scaling operations effectively and integrating innovation into everyday practices.• P&L Management: Oversee a portfolio amounting to approximately one billion dollars, leveraging strategic acumen to ensure consistent business growth and operational excellence.• Service Resilience and Enterprise PMO Establishment: Spearheaded initiatives to enhance service resilience and establish enterprise-wide Project Management Offices or better organizational alignment.• Gen AI Integration and Digital Frameworks: Spearheaded the adoption of Generative AI technologies alongside innovative frameworks like AGENITIC and BLUBOLT to drive operational transformation, enhance decision-making, accelerate time-to-market, and optimize process workflows for scalability and efficiency.• Digital Readiness Emphasis: Championed efforts to prepare organizations for digital transformation, focusing on readiness and adaptability in a fast-evolving technological landscape.• Strategic Vision and Operational Execution: Bridged strategic goals with operational execution to create value and foster growth for clients across diverse industries.• Global Team Enablement: Managed and empowered global teams to deliver high-impact results while navigating cross-cultural and industry-specific challenges.
Education
Bangalore University
Bachelor's Degree
APTECH
Diploma
M.B.A
M.B.A
Skills
- Bpo
- Financial Accounting
- Transition Management
- Team Management
- Business Process Improvement
- Process Improvement
- Mis
- Performance Management
- Process Excellence
- Outsourcing
- Offshoring
- Shared Services
- Operations Management
- Six Sigma
- Vendor Management
- Service Delivery
- Business Analysis
- Program Management
- Management
- Business Process
- Business Transformation
- Resource Management
- Sla
- Employee Engagement
- Process Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.