Hema Joshi
ServiceNow Developer | CAD certified | CSA certified | ITSM | Predictive intelligence | Domain Separation
- Role
- Senior Analyst at Wipro
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
Experience
Senior Analyst
Mar 2025 — Present · Gurugram, IN
I am a Senior Analyst - ServiceNow Developer at Wipro, with over 4 years of hands-on experience in developing and implementing solutions on the ServiceNow platform. My expertise lies in delivering high-quality ServiceNow solutions, ranging from IT Service Management (ITSM) to custom application development. I am skilled in scripting, workflow automation, and system integrations, leveraging ServiceNow’s capabilities to drive operational efficiency and enhance user experiences.Throughout my career, I have collaborated with cross-functional teams to successfully deliver end-to-end solutions, optimizing service processes and aligning technology to business needs. My passion for problem-solving, combined with a deep understanding of ITIL best practices, allows me to contribute to the continuous improvement of processes and services.With a focus on continuous learning and innovation, I thrive in challenging environments and am committed to delivering solutions that empower organizations to drive digital transformation. I am also passionate about mentoring junior developers and sharing knowledge to help teams grow and succeed.
Education
NATIONAL jobs and careers
Bachelor of Computer Application-BCA, Computer Software Engineering
2015 — 2018
Lucknow Army Public School
Intermediate, PCM with Cs
2014 — 2015
KAMLA NEHRU INSTITUTE OF MANAGEMENT & TECHNOLOGY, SULTANPUR
Master of Computer Applications - MCA, Computer Software Engineering
2018 — 2020
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