Hema Chugh
Senior Director— Strategy, Operations, Sales at Dell Technologies
- Role
- Senior Director, Sales Operations at Dell Technologies
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Hema Chugh
I am a business performance and operations leader who turns large, complex organizations…
Experience
Senior Director, Sales Operations
Jan 2012 — Present · Austin, TX, US
Senior Director, Services Sales Operations | 2024-presentSenior Director, Services Sales Transformation | 20••••24• Leading Operations organization supporting sellers in areas of revenue analytics, AI / automation to increase selling time, lead management, compensation strategy, and learning & development. The ~$20B Services Sales business spans support, deploy, professional & managed services, renewals and channel businesses.Senior Director, Operations | 20••••21Director, Operations | 2017• Oversaw organization across the Americas, Europe, and Asia to drive customer experience measurement for Services business of ~35K people across 150+ countries. Leveraged analytics for AI/ML systems to translate results into operational improvements for the Services business.Senior Consultant, Corporate Strategy | 20••••16• Directly guided the President, SVPs, and VPs of the Services business in navigating market, competitive and M&A engagements, including the Integration Management Office, Legal, HR, and Finance.
Education
The Fletcher School at Tufts University (Boston, MA)
Master of Arts in International Relations
The University of Texas at Austin
Bachelor of Arts with Special Honors, Phi Beta Kappa
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