Hema Bharathy G
Mainframe Production Support Engineer | COBOL, JCL, | Insurance | Production Development.
- Role
- Senior System Engineer at Cognizant
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Hema Bharathy G
Programmer Analyst at Cognizant with 3 years of experience in IBM Mainframe technologies. Skilled and dedicated Production Support Analyst with expertise in batch monitoring, user support, troubleshooting, and software analysis. A reliable and adaptable team player, capable of thriving in dynamic and fast-paced environments.
Experience
Senior System Engineer
Jun 2022 — Present · Coimbatore, IN
Provided 24/7 on-call support for production and pre-production environments, ensuring high availability and SLA adherence. Developed and maintained COBOL/JCL batch programs for critical billing and insurance processing systems. Monitored and troubleshot over 500+ mainframe batch jobs monthly using ESP and BMC Remedy. Actively engaged in incident resolution and root cause analysis, reducing recurring job failures by 30%. Interfaced with clients and business stakeholders to gather requirements and clarify job-related issues. Leveraged Informatica PowerCenter to identify mapping failures and coordinate data flow fixes. Participated in knowledge base creation and team documentation to streamline L1/L2 support. Collaborated across cross-functional teams to improve batch cycle efficiency and reduce downtime. Consistently recognized for quick turnaround time and precise debugging in production incidents.
Education
Nadar Mahajana Sangam Kamaraj College of Education
Bachelor of computer science , Computer Science
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