Hem Shrestha
IT Support Specialist
- Role
- IT Support Specialist at Hch Enterprises
- Location
- Malden, MA, US
- LinkedIn followers
- 500 followers
About Hem Shrestha
Hello all, Im Hem Shrestha from Boston. Information Technology Specialist with 7+ Years…
Experience
IT Support Specialist
Jul 2023 — Present · MA, US
HCH Enterprises, LLC• Helpdesk supports and user for software and applications issues remotely.• Users support for Network, Internet, VPN related issues.• Installing and configuring computer hardware, software, systems, networks, printers and scanners• Windows (7,10,11) and Mac-OS operating system support• Install, configure, and troubleshoot Windows-based operating systems.• Perform data migration and data restoration on new devices. • Repairing and replacing equipment as necessary and setting up accounts for new users• Manage user accounts and access, including onboarding, and offboarding, and access management, ensuring compliance with company policies and procedures.• Setup and management of team phone system.IT support to Massachusetts TRIAL Courts• Conduct on-site setup and configuration of new PCs, ensuring seamless transitions.• Perform data migration and data restoration on new devices.• Verify proper operation after each installation, guaranteeing user satisfaction.• Communicate technical solutions clearly and professionally.• Assist in configuring and maintaining network printers and scanners.• Provide expert-level Outlook support to end-users.• Manage PC imaging and maintain hardware inventory.• Install and troubleshoot desktop hardware, including printers and peripherals.
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