Hem Malkani

CX innovator/ Digital Transformation / AI integration/AI driven customer experience management/Contact Centre/ Service Desk/ TCS /Ex Tata nexarc/ Ex Vodafone Idea / Ex Airtel

Role: Project - Head Customer Service (Digital Learning & Education in Tcs Ion) at Tata Consultancy Services
Location: New Delhi, DL, IN
LinkedIn followers: 500 followers

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About Hem Malkani

Experienced Head Of Service Management with a demonstrated history of working in the…

Experience

Project - Head Customer Service (Digital Learning & Education in Tcs Ion)
Tata Consultancy Services
Mar 2024 — Present · New Delhi, IN

Education

Amity University
MBA
2009 — 2010
Kumaun University
Bachelor's degree in Science
1997 — 2000
Kendriya Vidyalaya
PCM

Contact information

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•••••@tcs.com
Personal email
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Current company

Tata Consultancy Services

IT Services and IT Consulting · 726K employees · Founded 1968 · Mumbai, India

Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence, and customer service. It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence. Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 55 countries and 202 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients – helping them emerge as perpetually adaptive enterprises. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today. TCS sponsors 14 of the world’s most prestigious marathons and endurance events, including the TCS New York City Marathon, TCS London Marathon and TCS Sydney Marathon with a focus on promoting health, sustainability, and community empowerment. Caution against fraudulent job offers: TCS doesn’t charge any fee throughout the recruitment process. Refer here: https://www.tcs.com/careers/india/recruitment-fraud-alert

tcs.com

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About Hem Malkani

Experience

Project - Head Customer Service (Digital Learning & Education in Tcs Ion)

Education

Amity University

Kumaun University

Kendriya Vidyalaya

Find verified contacts for anyone on LinkedIn