Héloïse Mievre
Senior Consultant @Wavestone
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WORK HISTORY
Senior Consultant @Wavestone
Paris, FR
Wavestone – 2023 (current position)Digital transformation senior consultant on Digital Customer topicsProject manager - Vendor management - Sephora- Deploying new partners for the Service Desk supporting retail stores in Europe and the Middle East- Leading the request for proposal process and selection of new on-site support partners for stores across Europe and the Middle East- Driving operational excellence and partner performance in a dynamic, international environmentProject manager – Louis Vuitton- IT project management (Azure Virtual Desktop, Apple Intelligence AI, Microsoft Teams Phone): scope definition, action and KPI tracking, project oversight using Jira and Confluence, change management, cross-functional collaboration and stakeholder management- Global deployment of Teams Phone solution: migration coordination, overall planning management, and steering committee facilitationProject owner support – Target Operating Model transformation program – Petit Forestier- Support for the management of 9 business and IT projects impacting 90% of employees- Project owner support (AMOA) on the design and deployment of SAP CPQ (gathering clientrequirements and drafting business requirements documents)- Training and support during the testing phases: follow up on functional requests and technicalconfigurations- Creation of tracking tools and summary documents for business, technical, and management teams, process modeling (Visio Pro)
EDUCATION
USP - Universidade de São Paulo
Business Administration and Management, General
Lycée Edgar Poe
Baccalauréat, Économie
IÉSEG School of Management
Master en apprentissage - Digital Marketing & Innovation, Management
Collège La Rochefoucauld
Brevet des collèges
ABOUT HÉLOÏSE MIEVRE
Diplômée de l\'IÉSEG School of Management en marketing digital et innovation. Consultante senior en transformation digitale chez Wavestone, intégrée à la practice DC (Digital Customer).J\'accompagne les entreprises françaises et internationales dans les secteurs du retail (Sephora), luxe (Louis Vuitton), biens de consommation, transport et services (Petit Forestier).Expériences précédentes - Deloitte (Corporate): chargée de data marketing, gestion des campagnes d\'emailing, de la data quality, du ciblage des contacts, codage en HTML/CSS, maîtrise de Salesforce, Pardot, Excel et PowerPoint- Europe 1 (Groupe Lagardère): chef de projet marketing junior, chargée d\'analyser les audiences radio live et digitales, du reporting et de la veille concurrentielle, maîtrise d\'Excel et PowerPoint- Hermès (Flagship du Faubourg Saint Honoré): conseillère de vente au département maroquinerieWavestone | Deloitte | Europe 1 | Hermès - IÉSEG School of Management
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