Helmut Cervantes

Global Operations | Customer Experience | Artificial Intelligence

Role: Director Risk Operations at Walmart
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Finance & AccountingView LinkedIn profile

About Helmut Cervantes

Leader with 22 years of operational and programmatic experience in areas such as: Technology, Customer Service, Sales Operations and Billing. Managed sites and other large global organizations (500+). Responsible for driving Implementation Programs, Automation, Processes Improvement initiatives and managing budgets over $20MM. Regionally represented Latin & North America, Europe and Africa. Founder and leader of a technical support business and since 2006 held different Management positions at Hewlett Packard and Amazon. Hold a Bachelor Business Management degree in Finance and a Master\'s degree MBA in Industrial Management

Experience

Director Risk Operations
Walmart
Oct 2025 — Present · Bellevue, WA, US

Education

Universidad Latina de Costa Rica
Master of Business Administration (M.B.A.), Engineering/Industrial Management
2012 — 2015
Metodista
High School/Secondary Diplomas and Certificates
Universidad Latina de Costa Rica
Bachelor in Business Administration, Finance
2008 — 2012
Texas McCombs School of Business
Machine Learning & Artificial Intelligence

Skills

Budgeting
People Management
Business Management
Team Management
Service Delivery
Team Leadership
Business Analysis
Customer Relations
Change Management
Process Improvement
Outsourcing
Business Strategy
Business Process
Team Building
Itil
Customer Service
Cisco
Business Process Improvement
Management
Budgets
Cisco Technologies
IT Operations
Pmo
Project Management
Integration
IT Outsourcing
IT Strategy
Project Delivery
Call Centers
IT Service Management
Leadership Development
Cross-Functional Team Leadership
Coaching
Executive Coaching
Leadership
Program Management
Customer Relationship Management (Crm)
Cisco Systems Products

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Helmut Cervantes

Experience

Director Risk Operations

Education

Universidad Latina de Costa Rica

Metodista

Universidad Latina de Costa Rica

Texas McCombs School of Business

Skills

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