Helma Mascarenhas
Retail Supervisor @Shell
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WORK HISTORY
Retail Supervisor @Shell
Kingston, ON, CA
Supervise daily store operations while ensuring high-quality customer service standardsCoordinate staff duties, manage shift coverage, and support team performanceTrain and guide team members on customer service protocols, POS systems, and safety procedures Monitor service quality during peak hours and take corrective action when neededCommunicate operational issues, service trends, and improvement opportunities to management Handle multiple priorities simultaneously in a fast-paced, customer facing environment
EDUCATION
Shree Devi Institute of Technology, MANGALORE
Bachelor of Engineering - BE, Computer Science
ABOUT HELMA MASCARENHAS
Customer-focused professional with experience in technical recruitment and retail operations. I started my career as an Entry-level Technical Recruiter, supporting IT hiring through candidate sourcing, resume screening, interview coordination, and clear communication with candidates and hiring teams.Currently working as a Retail supervisor, handling customer service, daily store operations, cash management, issues resolution, and team support in a fast-paced environment. This role has strengthened my communication, problem solving, and customer handling skills.Actively seeking opportunities in Customer Support, IT Support, Technical Support, or SaaS-based roles, where I can contribute strong service skills and continue to grow.
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