Rajeev Ranjan Kumar

About Rajeev Ranjan Kumar

I am an IT professional with over 6+ years of experience in System/Storage Administration. My expertise lies in SAN/NAS Storage Administration, including hardware and software products from Pure Storage, Netapp, and EMC. I have experience in managing storage systems in multiprotocol environments such as CIFS, NFS, FC, and iSCSI. I have also worked closely with vendors and data center engineers to resolve maintenance issues and provide support.I am proficient in using ticketing tools such as SNOW for the incident, change, and request management. My understanding of ITIL and Agile methodologies allows me to effectively contribute to the IT operations of an organization. With my strong analytical and problem-solving skills, I am able to quickly identify and resolve storage-related issues, ensuring smooth operations and disaster recovery implementation.With my extensive experience and skills in storage administration, I am well-equipped to contribute to any IT team and drive successful outcomes.

Experience

1. Specialist

   HCLTech

   Oct 2023 — Present · Lucknow, IN

   Led and delivered multiple customer-focused projects in NetApp and StorageGRID environments.Engaged directly with clients to gather requirements and deliver tailored infrastructure solutions.Collaborated with tower managers to resolve high-priority customer requests.Actively engaged with leadership to align technical execution with organizational goals.Executed end-to-end infrastructure upgrades, including node addition/removal (hardware refresh).Performed firmware, disk, shelf, and DQP upgrades in NetApp environments.Created and managed vservers, and remediated CIFS and NFS vulnerabilitiesImplemented StorageGRID node expansions, SSO configurations, and certificate integrations.Delivered Grid Manager Upgrade SANtricity OS and hotfix upgrades on StorageGRID platforms.Ensured high customer satisfaction through effective communication and timely issue resolution.Proactively enhanced infrastructure performance and ensured operational continuity.Trained new team members and provided cross-skill sessions to other teams.Created detailed runbooks and infrastructure documentation for operational efficiency.Managed Storage inventory and asset tracking to maintain environment accuracy.Delivered transition knowledge transfer (KT) during project handovers between companies.

Education

• Softpro India

  Intern

  2016 — 2017

• Central Board of Secondary Education

  High School

  2010 — 2011

• Central Board of Secondary Education

  Intermediate

  2011 — 2013

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor’s Degree

  2013 — 2017