Austin Leroy Swick
Digital Experience Manager @ Covered California
- Role
- Chief Digital Experience Manager at Covered California
- Location
- Napa, CA, US
- LinkedIn followers
- 500 followers
About Austin Leroy Swick
Results-oriented and big-picture minded Agile digital experience manager. I have earned…
Experience
Chief Digital Experience Manager
May 2023 — Present · Sacramento, CA, US
Actively manage Covered California design and development staff in our mission to build and maintain a high quality health insurance marketplace. Our product enables millions of eligible individuals, families and small businesses to learn and purchase private health insurance coverage through our digital interactions and journeys.+ Manage 3 scrum teams responsible for Covered California\'s suite of AI tools, public websites and chatbots.+ Cofounder and champion of the integration of value-driven AI within the Innovation Team.+ Oversee a rigorous strategy, design, and development process with user stories, continuous testing, and measurable KPIs to deliver products used by millions of Californians navigating their healthcare journeys.+ Collaborate with internal stakeholders such as the Policy, Data, Marketing, and Senior Leadership teams.+ Develop and maintain key vendor relationships.
Education
The University of Kansas
BFA, Product Design
2011 — 2013
Cranbrook Academy of Art
Master’s Degree, Product Design
2015 — 2017
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