Steve Thomson

Global Director of Product Design and Research @Merlin Entertainments

Berkhamsted, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Global Director of Product Design and Research @Merlin Entertainments

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Establishing and leading Merlin’s first in-house design and research team, building cross-functional partnerships to drive innovation and optimise digital experiences at scale. Implementing agile and CRO methodologies to deliver major improvements across guest touch points. Championing a lean, high-impact structure by experimenting with AI solutions, empowering the team to achieve more with less while fostering a culture of continuous experimentation and excellence.

EDUCATION

1997 — 1999

Farnborough College of Technology

HND Design, Multimedia, Broadcast Graphics and Animation

1999 — 2000

West Herts College

BA, Media Production Management

SKILLS

Digital MarketingEmail MarketingVideoPublishingMultimediaSocial Media MarketingBrand DevelopmentConversion OptimizationWeb DevelopmentDigital MediaSEOTechnology WritingWeb ContentAnalyticsAccessibilityCopywritingContent PlanningMarketingBrand ManagementUser ExperienceContent StrategyMarketing StrategyWeb DesignWordpressOnline PublishingStrategyE-CommerceWeb Project ManagementCorporate BrandingSEO CopywritingManagementOnline NewsDigital StrategySocial MediaGoogle AnalyticsEditorialRetailContent ManagementTechnology JournalismWeb Content Management

ABOUT STEVE THOMSON

Design leader and digital strategist with extensive global experience building high-performing teams and transforming digital experiences for leading brands. Expert in delivering measurable impact through agile and data-driven methods, with a passion for mentoring talent and experimenting with AI to empower lean organizations. Focused on scaling innovation, inspiring cross-functional collaboration, and driving customer-centric growth.

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Steve Thomson — Global Director of Product Design and Research at Merlin Entertainments in Berkhamsted, GB | Unifers