Steve Thomson
Global Director of Product Design and Research @Merlin Entertainments
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WORK HISTORY
Global Director of Product Design and Research @Merlin Entertainments
Establishing and leading Merlin’s first in-house design and research team, building cross-functional partnerships to drive innovation and optimise digital experiences at scale. Implementing agile and CRO methodologies to deliver major improvements across guest touch points. Championing a lean, high-impact structure by experimenting with AI solutions, empowering the team to achieve more with less while fostering a culture of continuous experimentation and excellence.
EDUCATION
Farnborough College of Technology
HND Design, Multimedia, Broadcast Graphics and Animation
West Herts College
BA, Media Production Management
SKILLS
ABOUT STEVE THOMSON
Design leader and digital strategist with extensive global experience building high-performing teams and transforming digital experiences for leading brands. Expert in delivering measurable impact through agile and data-driven methods, with a passion for mentoring talent and experimenting with AI to empower lean organizations. Focused on scaling innovation, inspiring cross-functional collaboration, and driving customer-centric growth.
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