Santosh Kumar
Intelligent AI & Automation | Hands-on Technology, Strategy & Implementation Leader in the Cloud & Infrastructure | AIOps | Observability | Cloud Automation | Product Management
- Role
- Associate Director, Cloud and Infrastructure Services at Orion Innovation
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Santosh Kumar
Santosh Kumar has around 20+ years of experience in the sphere of IT Infrastructure…
Experience
Associate Director, Cloud and Infrastructure Services
Mar 2021 — Present · Hyderabad, IN
Provided strategic leadership and oversight for the Cloud and SaaS Operations department, encompassing AIOps, Observability, Cloud, and Infrastructure.• Led a team of 25+ professionals, including Cloud Engineers, DevOps Engineers, AIOps Specialists, and Infrastructure experts.• Developed and executed strategies to optimize cloud infrastructure, observability, and AIOps capabilities to enhance operational efficiency and performance.• Drove the implementation and utilization of AIOps solutions for intelligent monitoring, anomaly detection, and automated incident response.• Implemented robust observability practices, leveraging tools and technologies for comprehensive monitoring, logging, and tracing of cloud and SaaS systems.• Collaborated with cross-functional teams, including Engineering, Product Management, and Support, to ensure seamless service delivery and customer satisfaction.• Led the design and deployment of scalable and resilient cloud architectures, leveraging best practices and cloud-native technologies.• Managed relationships with cloud service providers, evaluating and implementing new technologies and services to optimize infrastructure performance and cost.• Oversaw incident management, change management, and service management processes, ensuring adherence to ITIL principles and SLAs.• Provided guidance and mentorship to team members, fostering their professional growth and development in cloud, observability, and AIOps domains.• Collaborated with executive leadership to define and execute the cloud and SaaS operations roadmap aligned with business objectives, including AIOps and observability initiatives.
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