Helio Reis Cmgr
Head of Cafm @Mitie
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WORK HISTORY
Head of Cafm @Mitie
GB
As the Head of CAFM, I am responsible for overseeing the development, implementation, and optimisation of CAFM/EAM systems to enhance the management of facilities and related assets.Strategic DevelopmentLead the development and execution of strategic plans for CAFM initiatives, ensuring alignment with organisational objectives.Assess current facilities management processes and technologies, recommending enhancements and innovations where necessary.System Management & OptimisationOversee the administration and continual improvement of the CAFM system to ensure it meets the evolving needs of the organisation.Ensure the CAFM system\'s data integrity, reliability, and security by implementing regular audits, updates, and maintenance.Cross-functional CollaborationWork collaboratively with IT, Operations, Finance, and other relevant departments to integrate CAFM solutions seamlessly into the broader organisational ecosystem.Engage with key stakeholders to understand their needs and translate them into system requirements and functionalities.Vendor ManagementManage relationships with software providers, consultants, and other external partners, ensuring the delivery of high-quality services.Negotiate contracts and manage agreements with vendors and service providers related to CAFM systems.Team Leadership & DevelopmentLead, mentor, and develop the CAFM team, fostering a culture of continuous learning and improvement.Oversee the training and development of staff and end-users, ensuring effective utilisation of the CAFM system.Compliance & Risk ManagementEnsure compliance with relevant regulations, standards, and best practices related to facilities management and IT.Identify and mitigate risks associated with the CAFM system by implementing preventative measures and contingency plans.
EDUCATION
Cesae
Microsoft Certified Professional, Network and System Administration/Administrator
GTI
CCNA, Computer Systems Networking and Telecommunications
Imperial Business School
Master's degree, Executive Development Programme
Instituto Superior de Engenharia do Porto
Bachelor of Engineering (BE), Information Technology
The Open University
Master of Business Administration - MBA, Information Technology
The Open University
Leadership and Management, Business Administration and Management, General
SKILLS
ABOUT HELIO REIS CMGR
With 20 years of comprehensive experience in Facilities Management (FM) maintenance, I have developed an in-depth understanding of the operational complexities and unique nuances associated with service delivery in the sector. My tenure has provided me with invaluable insights into the daily challenges of managing FM contracts, allowing me to consistently enhance operational efficiency and service quality.Complementing my FM background, I have accumulated 18 years of operational experience in Information Technology. I have had the privilege of serving as a Senior Solutions Architect and Consultant for renowned companies such as IBM SPGI, focusing on regions including Spain, Portugal, Greece, and Israel. This dual expertise uniquely positions me to bridge the gap between technology and operations within FM contracts.Throughout my career, I have established a broad international presence, engaging in multifaceted contracts across four continents and seven countries, spanning ten diverse sectors including Aeronautical, Retail, Engineering, Broadcasting, Telecoms, and Oil & Gas. This exposure has enriched my global perspective, enabling me to adapt and thrive in varied professional environments and cultures.I am currently advancing my academic pursuits with an MBA in Technology Management, demonstrating my commitment to continual learning and professional development. This is in addition to my existing certifications, which include Maximo (versions 9, 8, 7.X), Tririga, Infor EAM, WebSphere, ITIL 4, CSM, and TOGAF 9.1 Practitioner.In every endeavour, my goal is to integrate technological advancements with operational acumen to drive organisational success and innovation. I am passionate about leveraging my diverse experience and multifaceted skill set to contribute to transformative projects and initiatives, striving to make a meaningful impact in the evolving landscape of FM and IT.
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