Helian Mojica

Arrival Ambassador @Orlando Informer

Orlando, FL, US

Greeted and checked in guests upon arrival, ensuring a welcoming and efficient experience.I\'ve provided guests with detailed event information, including schedules, attractions, and special offers to help them visit- I have addressed any guest questions, offering personalized assistance and recommendations for maximizing their time at Universal Orlando Resort- Ensured guests received necessary materials such as event passes, maps, and wristbands for seamless event participation- Maintained up-to-date knowledge of event details and resort offerings to accurately inform guests and ensure satisfaction- Assisted in resolving any guest concerns or issues promptly, ensuring a positive event experience.Collaborated with team members to ensure smooth guest flow and a high standard of customer service.Delivered exceptional service in a fast-paced, high-traffic environment, ensuring guests felt valued and informed throughout their visit.

University of Central Florida

Minors

University of Central Florida – Rosen College of Hospitality Management

Bachelor's degree