Heli Joshi

About Heli Joshi

I’m a passionate media & events professional with hands‑on experience across studio operations, live events management, and radio broadcasting. Currently serving as Operations Manager – Studio & Events at Glazer Labs, I oversee end‑to‑end production logistics, from strategic scheduling and budgeting to vendor relations and technical oversight. I’ve built and maintained detailed production calendars, led cross‑functional teams of technicians and freelancers, and implemented quality‑assurance protocols to ensure seamless, on‑time delivery of both in‑house productions and off‑site events.Prior to this role, I honed my technical and creative skills as a Studio Intern—managing equipment setup/teardown, troubleshooting audio/video systems, and producing real‑time graphics assets. I also led the “Intern Head” program at 94.3 MY FM, where I trained as a Radio Jockey, wrote engaging show links, supported copywriting for promos and social media, and mastered the RCS broadcast clock to keep live shows running flawlessly. These experiences taught me to think on my feet, craft compelling audio narratives, and deliver polished content under tight deadlines.I hold a Bachelor of Arts in Journalism and Mass Communication from Gujarat University, which laid the foundation for my storytelling instincts and audience‑first mindset. I thrive in fast‑paced environments where creativity meets logistics, and I’m always eager to leverage my blend of operational leadership and media production expertise to drive memorable experiences and engaging content. Let’s connect!

Experience

1. Operations Manager - Studio and Events

   Glazer Labs

   Mar 2025 — Present · Surat, IN

   Strategic Planning & Scheduling: Develop and maintain detailed production calendars for studio sessions and live events, coordinating timelines with creative, technical, and client teams.2. Budgeting & Cost Control: Create and monitor budgets for studio projects and events—tracking expenses for equipment, staffing, venues, catering, and travel to ensure cost‑efficiency.3. Team Leadership & Staffing: Recruit, train, and supervise operations staff (e.g, stagehands, technicians, freelancers), set clear performance expectations, and manage shift rotations.4. Vendor & Supplier Management: Negotiate contracts and service‑level agreements with equipment rental houses, catering, security, and other vendors; oversee on‑site delivery and performance.5. Technical Oversight: Ensure all studio and event technical systems (audio/video, lighting, staging, broadcast switchers) are properly configured, maintained, and upgraded as needed.6. Logistics & Site Management: Oversee load‑in/load‑out procedures, floor plans, rigging, health & safety compliance, and crowd flow for on‑site productions and off‑site events.7. Quality Assurance & Risk Management: Implement checklists and run‑throughs to verify equipment functionality, set safety protocols, and establish contingency plans for technical failures or emergencies.8. Client & Stakeholder Liaison: Serve as primary operations contact for clients, internal departments, and talent—conduct site visits, address needs in real time, and ensure expectations are met.9. Performance Reporting & Continuous Improvement: Track key metrics (e.g, on‑time delivery, budget variance, incident reports), prepare post‑event/studio debriefs, and recommend process enhancements.10. Media Asset Management: Organize, catalog, and archive raw footage, stills, graphics files, and project files in the studio’s media servers or cloud storage.

Education

• Gujarat University

  Bachelor of Arts - BA, Journalism and Mass Communication

  2021 — 2024