Helese Smauldon
Clinical Support Specialist @Allara
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WORK HISTORY
Clinical Support Specialist @Allara
Maintain operational support for 4,500+ weekly visits while sustaining 12-hour SLA and near 100% accuracy, protecting patient retention and provider capacity• Manage workflows across 10+ systems including EHR, CRM (CareOps, Kustomer) and lab portals and CoverMyMeds (CMM), supporting GLP -1 medication workflows and accelerating insurance approvals• Identify recurring workflow failures across systems, prompting automation and process improvements that reduced operational backlog
EDUCATION
Midlands Technical College
A+ Computer Technician , Computer Science
SUNY Empire State College
Bachelor's Degree, Liberal Arts and Sciences/Liberal Studies
Brooklyn Community Access Television
Certified Community Producer, Cinematography and Film/Video Production
SKILLS
ABOUT HELESE SMAULDON
I help growing organizations improve the systems that power their revenue and operations. Across SaaS, telehealth, non profit and marketplace environments, I\'ve worked at the frontline of sales and service teams, identifying workflow friction and translating those insights into better processes, clearer systems and faster execution - which leads to more revenue. My work often sits at the intersection of operations, revenue and growth - where improving systems helps teams scale more effectively.Experienes include- Workflow and process improvement- CRM and operational systems- Cross-team coordination during scale
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