Helen Whitaker
Senior Customer Success Manager @Sonder
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WORK HISTORY
Senior Customer Success Manager @Sonder
London, GB
Working closely with Wellbeing and HR leaders to drive outstanding outcomes for our enterprise customers in the UK market. Ensuring our customers realise the full value of their partnership with Sonder by delivering high activation, usage, member satisfaction, retention, and expansion results. Owning the end to end customer lifecycle across onboarding, adoption, governance, renewals, and growth to deliver measurable business impact.
SKILLS
ABOUT HELEN WHITAKER
I\'m an experienced Account Manager and Customer Success professional with a strong track record of driving growth, retention, and value across B2B and SaaS customer portfolios. I help clients achieve their strategic goals by building trusted relationships, aligning solutions to business needs, and ensuring a seamless experience throughout the customer lifecycle.Over the past 10+ years, I’ve worked closely with key stakeholders—from C-level decision-makers to hands-on users—to support workforce transformation, product adoption, and long-term success. I’m passionate about creating impact through insight-led conversations, and I thrive in high-growth environments where collaboration and commercial thinking go hand in hand.I bring a consultative approach, backed by strong commercial acumen, sales automation discipline (Salesforce, CRM, Hubspot, Planhat, Gong), and a deep belief in delivering consistent value at every touchpoint. Whether it’s driving a renewal conversation, identifying upsell opportunities, or leading a business review, I focus on outcomes that matter for the client—and for the business.
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