Helen Shepherd

Strategic Account Manager @Arrow Business Communications

Key Responsibilities / Accountabilities •Sell the Arrow Communications portfolio to your base •Defend existing revenues from competitive threats •Consistently strive to maximize value within each account •Ensure timely, accurate and appropriate reporting back to the business •Establish strong, lasting relationships at all levels •Constantly work towards adding value to the account •Achieve a monthly sales target through the adoption of good prospecting practices •Be the main point of contact for clients and be thorough and responsive in responding to their every need •Be a team player and represent your client’s needs internally I have a proven track record in selling and I am ambitious and self-driven, IT Literate – Word, Excel, Outlook. Clean driving license and own car, Knowledge of:· Mobile devices, WLR/SIP/NGN, Data connectivity, · Systems (LAN, UC) · Hosting and virtualisation services. Business to Business (B2B). Customer Retention. Business Strategy. Negotiating Skills. Unified Communications.