Helen Avery Serebin

About Helen Avery Serebin

Accomplished and versatile business operations management professional with over a decade of experience.Possess a broad set of perspectives and best-practices gained through a decade of experience in senior-level management positions directing operations across a wide range of business types (start-up, corporate, professional services, union, and non-profit) and diverse industries.• Adept at managing administrative, financial, & operational aspects of enterprises w/ multi-million dollar budgets.• Recognized for bringing strategic insight to challenging business issues & using pragmatic, revenue-neutral or cost-sensitive approaches.• Catalyst for organizational structure & process improvement, repeatedly initiating and executing efforts resulting in streamlined project/task completion, optimized management, reduced expenses, increased revenue, and elevated profits.• History of proactively solving issues & removing barriers by focusing on open dialogue and soliciting feedback from wide spectrum of the organization, thereby building consensual and lasting engagement and change.Diverse operations experience includes:• Program leadership including development, administration, & budget oversight• Creation of revenue-generating services & programs• Identification and design of CRM functionality enhancements• Project management of legacy software upgrades • KPI development & corresponding data analysis to track targets• Multi-year strategic initiative implementation • Orchestration of change management initiatives and determination of timelines and milestones• Start-up launches (2)• Facility management• Project-management of municipal engineering contracts• Union benefits management & payment processing• Pipeline process workflow configuration• Process improvement including both continuous & tactical• SOP development including gap analysis, quality control & creating new processes• Federal, state, and municipal government/agency bid (RFX) responses & proposal writing• Agency contract management & interim reporting• Managing compliance - internal & external audits

Experience

1. Chief Operating Officer

   Parentchild

   Jan 2018 — Present · Mineola, NY, US

   ParentChild+ is a national home visiting program that licenses an early childhood education curricular model and training program across 15 states and 6 countries.

Education

• University of Chicago

  Bachelor’s Degree

• Zicklin School of Business

  Master of Business Administration - MBA

Skills

• Budgets
• Program Management
• Procurement
• Sustainability
• Negotiation
• Project Management
• Strategy
• Proposal Writing
• Management
• Nonprofits
• Business Development
• Change Management
• Research
• Operations Management
• Contract Management
• Crm
• Leadership Development
• Human Resources
• Non-Profits
• Public Speaking
• Leadership
• Strategic Planning
• Cross-Functional Team Leadership
• Budgeting
• Fundraising
• Marketing Strategy
• Analysis