Helen O.
Customer Relationship Management Manager @Hyper Açaí
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WORK HISTORY
Customer Relationship Management Manager @Hyper Açaí
Toronto, ON, CA
Manage and nurture the full customer base, ensuring strong relationships across B2B and B2C segments- Develop and implement strategies to increase customer retention, satisfaction, and lifetime value- Act as the primary point of contact for clients, resolving issues promptly and maintaining high service standards- Monitor customer behavior and feedback to identify trends, needs, and opportunities for personalized service- Coordinate communication flows, promotional campaigns, and loyalty programs to strengthen engagement- Collaborate with operations and marketing teams to ensure a seamless customer journey and consistent brand experience.
EDUCATION
Greystone College
Diploma in Customer Service - Co-Op, Toronto, ON,, Customer Service
George Brown Polytechnic
Business Administration Diploma, George Brown College, Toronto, ON, Administração e Negócios
ABOUT HELEN O.
International Business Administration graduate driven by a passion for global market dynamics and strategic growth. Currently based in Toronto, I’m focused on building a solid foundation in business strategy, management, and international trade.Experiences- 5+ years’ experience in Business Administration in fast-paced, high demand environments- Strong project coordination and management experience; ability to prioritize tasks to meet deadlines- High-level accuracy and precision in handling documents, financial data, and operational reports- Delivered exceptional service and built client loyalty with superior organizational skills - Proactive problem-solver able to resolve issues efficiently and effectively- Excellent English and Portuguese communication skills both oral and written- Intermediate skills in Microsoft Word, Excel (functions), PowerPoint, Outlook, Teams, Project, SharePoint, Google Suite, and various database and management software.
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