Helen Morgan
Head of Product Quality @TUI
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WORK HISTORY
Head of Product Quality @TUI
London, GB
Accountable for driving customer satisfaction for accommodation quality, across all source markets, accounting for 14m customers in over worldwide properties.
ABOUT HELEN MORGAN
A highly driven leader, with over 25 years experience in the travel and hospitality sector.My passion and expertise have always been focused on customer experience, especially in travel and hotels. My own love of these areas, combined with my meticulous attention to detail has resulted in the delivery of multiple highly successful projects.Using my excellent communication skills and my professional but authentic and honest approach, I excel in developing great strategic partner relationships. Proven negotiating and influencing capabilities and the ability to find creative solutions has further enabled my success in project delivery.Some key achievements include- Implementing over 100 new concept hotel projects across worldwide destinations- Creating, developing and launching a flagship hotel brand, attracting new customers, driving increased profitability and achieving customer satisfaction scores 12% above average - Successfully integrating 14 local market products into 4 key international hotel concepts, retaining customer satisfaction and supporting international growth strategy- Driving change and achieving synergy benefits through the creation of a single, multi-national department- The rebrand and relaunch of a targeted lifestyle concept to support product growth strategy, increasing sales in the segment by +27%If you would like to know more about my background and experience, then please get in touch, I’d be happy to hear from you.
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