Helen Johnson
Client Relationship Manager Hsbc (Digital Business Services London) @HSBC
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WORK HISTORY
Client Relationship Manager Hsbc (Digital Business Services London) @HSBC
HSBC Holdings plc is a British multinational banking and financial services holding company. It is the 8th largest bank in the world, and the largest in Europe, with total assets of US$2.374 trillion. • Working within Digital Business Services at HSBC, responsible for engaging with key stakeholders to map out processes and business demand and proactively design, plan, and implement appropriate solutions to meet stakeholder recruitment for contractors and consultants. • Development of strong stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes. • Delivery against all MSP objectives; KPI’s and service level agreements for your business area. Programme Management & Client Service Delivery • Delivery of the managed service programme, fulfilment of all contingent requirements through an exceptional service • Responsible for developing strong client relationships with all levels of management creating high level client relationships across all business. • Development of high level partnership relationships with our internal delivery teams to maximise self-fill and where required external suppliers. • Managing the strategic relationships with all partners including internal departments, recruitment suppliers, consultancies, and vendors. • Responsible for achieving and meeting service levels as agreed with clients through the timely delivery and placement of contingent staff through the direct sourcing strategy.
EDUCATION
University of Central Lancashire
2:2, Management & Organisation Studies
ABOUT HELEN JOHNSON
A result driven and accomplished recruitment manager with extensive high-volume experience including in-house, sales, retail, accountancy, IT & Technology, office support and contact centre. Extensive experience of using innovative techniques to deliver a recruitment strategy to deliver business results. Passionate and focused with an entrepreneurial flair. Extensive recruitment / compliance experience within a regulated financial services environment. Extensive experience of operating at a National level.
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