Helen G. Stone

About Helen G. Stone

Degreed, licensed real estate residential Property Manager with 10+ years experience in Multi-family, and single family, multi-site portfolios. Project Manager of construction capital improvement, renovation and rehab projects. Property Manager | Project Manager Email@: H••••••••@icloud.com Property Management liaison between the owners to maximize investment income while providing exemplary customer service to and tenants, knowledgable of owner/tenant laws, fair housing, Housing vouchers and lease administration. Occupancy Management though lease expirations, retention programs, and new leases. Expert team leader specializing in collaborative strategies to accomplish tasks while simultaneously completing reporting component though use of technology tools. Host daily status meetings to strategize for weekly stakeholders reporting. Core Competencies: Polished Professionlaism Integrity and excellence driven Strong communication Action oriented Forward Thinker Excellent organization Time Management Tech-savvy. Customer service oriented Knowledge of relevant landlord-tenant laws Flexibility Accomplishments: Successfully saved clients seeking to transfer to a competitive Property Management company through partnering with owners, setting and meeting agreed upon occupancy goals, through transparency in reporting, effective communication and relationship building. Assuming ownership of the portfolio performance as if the properties were my own investment. Created reporting systems to track progress of rehab/renovations for efficient reporting and progress management. Contact me @; hgstone27@icloud or 20••••••12

Experience

1. Senior Property Manager

   Lisa Management Inc

   Mar 2022 — Present · New York, NY, US

   Directed daily operations of a multi-site portfolio, of residential high-rise, pre-war, mixed-use, coop-condo, and commercial properties, ensuring portfolio optimization and property performance.* Supervised and trained on-site staff, virtual assistants, and portfolio Assistant Property Managers, overseeing staffing, onboarding, performance reviews and employee development.* Conducted comprehensive property inspections assessing building conditions, vendor compliance, repair needs and identifying capital improvement opportunities.* Minimized vacancy loss through efficient move-out inspections, detailed turnover scope, and managing quality control through progress checks, and final completion inspections, ensuring cost control, mitigating scope creep and change orders.* Implemented ASANA project management software to streamline maintenance coordination and track capital improvement projects, improving communication and operational efficiency.* Oversaw delinquency management, created payment plans, and worked closely with legal teams on eviction processes and lease violation cases, ensuring timely resolution of outstanding balances.* Coordinated tenant engagement events to boost tenant retention, occupancy rates, and drive lease renewals at competitive market rates.

Education

• SUNY New Paltz

  Bachelor's degree

• University of Phoenix

  Master's degree