Helen Foyle

Client Success Manager @Next

Leicester, GB

Project Coordination: I have a track record of successfully collaborating with cross-functional teams, including designers, developers, and content creators, to ensure projects are delivered on time. In these roles, I served as a key point of contact between clients and internal teams, providing regular progress updates.Client Relationship Management: I have cultivated strong, ongoing relationships with clients, taking the time to thoroughly understand their unique needs and objectives. I have experience managing multiple client development portfolios, each with distinct infrastructure and user experience considerations. Performance Analysis and Optimisation: I am experienced in monitoring the performance of client e-commerce sites, identifying areas where improvements and growth opportunities exist. I am familiar with analytics tools such as Google Core Web Vitals and Dynatrace. I have also worked closely with technical and development teams to implement enhancements and optimisations based on these analyses.Issue Resolution and Support: I have a proven ability to promptly troubleshoot and resolve issues reported by clients, ensuring minimal disruption to their operations. This includes escalating technical concerns to the relevant teams and diligently following up until a resolution is reached.Client Advocacy and Feedback: I actively gather client feedback and insights, which I then provide as valuable input for product development and improvement initiatives. I am committed to advocating for client needs internally, championing their interests in feature development and enhancements.Reporting and Documentation: I maintain detailed records of client interactions, feedback, and platform usage statistics. Additionally, I generate regular reports that highlight key performance metrics and showcase client success stories.

De Montfort University

Bachelor of Arts (B.A.), English and Media Studies

Distance learning

CIPS Level 4, Diploma in Procurement and Supply

Royal Forest Of Dean College - (GlosCol)

A Levels

University of Gloucestershire

PGCE, Early Childhood Education and Teaching