Helene Moran
Cx Strategy and Performance Director @Barclays UK
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WORK HISTORY
Cx Strategy and Performance Director @Barclays UK
London, GB
Designed and implemented CX strategy to embed Consumer Duty principles for better customer outcomes.• Led initiatives to foster a strong customer-centric culture at Barclays UK.• Monitored critical CX metrics to drive consistently excellent customer experiences.
EDUCATION
Kingston University
MSc Informatics, Web Development, Java, Ecommerce, Marketing, Informatics
LAMDA (London Academy of Music & Dramatic Art)
3 Year Acting
SKILLS
ABOUT HELENE MORAN
As a CX Strategy Director, I specialize in driving customer-centric transformation at scale, embedding Consumer Duty principles, and fostering high-performing teams. With a background in experience design and a passion for aligning strategy with meaningful customer outcomes, I lead initiatives that enhance customer closeness, operational excellence, and cultural embedment. My focus is on turning insights into action, ensuring businesses deliver both commercial success and exceptional customer experiences.
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