Hélène Bailly Babé

WORK HISTORY

EDUCATION

ABOUT HÉLÈNE BAILLY BABÉ

I have 9-year international experience in Business development, sales & customer success for worldwide brands in retail, e-commerce, luxury, tourism & entertainment. I have worked in UK, France, Germany and Canada with international BtoB clients. I succeeded with my team to develop profitable business partnerships with international BtoB clients thanks to my following skills: • Management : recruitment, training, evaluation, project overview • Fluent in English & German : contract negotiation with BtoB clients in Europe (Germany, Austria, UK, Spain), Us, Canada & Australia • Strong commercial experience, sales development: client portfolio of 20M$ turnover, 32% sales increase with Amazon in 6 months (P&G), prospection of new strategic business partners(+20% contracts signed in 2017 at Cirque du Soleil, 30% sales increase) • Strategy & budget design: elaboration of the sales strategy & the annual budget + objectives, reporting + sales analysis to the director committee • Digital expertise/online business : developing brand visibility & sales online, managing strategic key e-commerce accounts i.e. Amazon, setting up of API with US client (+15% sales increase) • Change management & Customer Success: creating new processes & tools to improve efficiency & customer experience, supervising customer agents, coaching • Project management: launching new sales channel with the Tourism sector • Solid Marketing expertise My key soft skills are: • Excellent communication & interpersonal skills • Customer & result oriented, dynamic & determined • Great organization & adaptation skills • Flexibility, creativity & learning • Passionnate in traveling