Helen Cao

About Helen Cao

Detail-oriented and organized Project Specialist with 5+ years of cross-industry experience in healthcare communications, project management, and client services. Proven ability to manage multiple high-value projects, communicate effectively across departments, and ensure timely completion of deliverables. Adept in software tools including SAP, Office 365, and Smartsheets.

Experience

1. Project Specialist Ii

   Graybar

   Oct 2025 — Present · Bala-Cynwyd, PA, US

   Execute project orders from start to finish valuing from $100k to $8 million.• Send weekly updates to the client for 50-70 orders.• Handle product returns and issuing credits with vendors and customers.• Utilize OMS+ to share reports and updates with both customers and suppliers.• Facilitate communication between supplier and client to ensure timely deliveries and updates on all project orders.• Perform bulk billing tasks and handle invoice processing for payment.• Organize timelines with sales representatives and customers for timely completion of jobs.• Create O & Ms after the completion of all project orders.• Process invoicing for timely payment to the vendor. • Lead weekly status reports with client and internal team.• Review submittals from vendors/customers to ensure all changes have been implemented.

Education

• Lancaster Catholic High School

  High School Diploma

• DeSales University

  Bachelor of Science - BS, Healthcare Administration

  2017 — 2021