Helen Youn

Experience

1. Account Manager

   Uber

   Nov 2020 — Present

   Spearheaded client management by cultivating and fostering relationships for 800+ new accounts in the Uber Eats alcohol industry, resulting in continuous business growth • Executed weekly email campaigns to a subscriber base of 1200+ to effectively communicate updates and promotions • Established a strong app presence for high-priority accounts, increasing visibility and engagement by 40% • Successfully managed 220+ accounts every quarter by increasing weekly GB per account by 58% Improved weekly Average Basket Size by 13%, resulting in higher transaction values and increased profitability • Achieved weekly increase in revenue growth for accounts, escalating from $195K to $300K • Developed targeted marketing campaigns, eater-specific promotions, and holiday-specific advertising within the Uber Eats app, resulting in a 40% increase in engagement with eaters • Maintained client partnerships for top brand accounts, while expanding reach to new audiences by 30% • Generated customized weekly reports, utilizing SQL queries to analyze KPIs for data-driven insights • Executed impactful marketing billboards, featured at the top of the app, driving engagement growth by 40% • Collaborated with the Comms team to implement 25 personalized monthly email marketing campaigns, promoting new offerings to targeted audiences