Helena van Berkum
Customer Success Leader @Salesforce. Ex-Slack, Deloitte, Slalom
- Role
- Director, Customer Success at Salesforce
- Location
- Menlo Park, CA, US
- LinkedIn followers
- 500 followers
About Helena van Berkum
Helena is a seasoned Customer Success (CS) Leader, currently leading the Signature Success Technology portfolio at Salesforce. With passion she leads and builds high-performing CS organizations and teams. Helena is a strategic and outcome oriented leader with strong people leadership and portfolio management skills. She loves to build impactful and innovative customer journeys, delivered by leading CS teams, and thrives in a dynamic high pace environment. Prior to her career in CS, Helena was a Leader in Management Consulting, with over 10 years of experience leading teams and delivering complex technology transformation and adoption for her customers.Specialties: Customer Success, Customer Experience, Customer Service, Client Success, Relationship Management, Client Service, Account Management, Change Management, Agile, Human Centered Design, Project Management, Corporate Strategy, Data Analytics, Software as a Service, SaaS.
Experience
Director, Customer Success
Dec 2024 — Present · San Francisco, CA, US
Leading the Signature Success Tech Strat portfolio.
Education
University of Amsterdam
MSc, Business Studies
2009 — 2010
VU University Amsterdam
BSc, International Business Administration
2005 — 2009
Skills
- Strategy
- Project Management
- Organizational Design
- Business Planning
- Stakeholder Engagement
- Business Strategy
- Employee Engagement
- Management Consulting
- Leadership Development
- Change Management
- Agile Change Management
- Organizational Development
- Corporate Social Responsibility
- Business Transformation
- Consulting
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