Helena Shen

About Helena Shen

13 years experience in Program Management, E-Commerce, Digital Marketing, Online User…

Experience

1. Program Manager, Consumer and Community Banking Risk Control Group, Vice President

   J.P. Morgan

   Sep 2013 — Present · San Francisco, CA, US

   Partners with various stakeholders and cross-functional teams to own and manage risk control projects from initiation to implementation. • Works with teams to define requirements, establish project plan, track project issues/risks/decisions and report project status. • Manage project communications in all levels, including day to day team communications, weekly/monthly LOB program level reporting and ad-hoc critical issue escalation/recommendation to LOB executives. • Facilitates relationships and partnerships between teams, moving process forward, finding resources, reworking schedules, raising concerns to appropriate owners early and resolving open issues that prevent progress• Predicts roadblocks and obstacles and establishes meetings or integration points between teams• Prioritizes competing needs including project deliverables conflict, resource constraint, timeline cross-project impact with creative solutions• Identifies and optimize internal processes for the best results and set up standards, best practices, templates etc. for LOB center of excellence. • Works with corporate PMO on short team deliverables and long term strategic project planning.

Education

• Fox School of Business at Temple University

  MBA, 2002

  2000 — 2002

Skills

• Business Development
• Digital Marketing
• Leadership
• Portfolio Management
• Multilingual
• Project Management
• E-Commerce
• Program Management
• Business Analysis
• Customer Relationship Management (Crm)
• Analytics
• Cross-Functional Team Leadership
• Requirements Analysis
• Vendor Relationships
• Product Management
• Financial Services
• Crm
• Strategic Planning
• Vendor Management
• Internet Banking
• Sdlc
• Relationship Management
• Agile Methodologies