Helena Wambier
MBA in Business Management | HR Expertise, Recruiting, Personnel Management
- Role
- Human Resources Operations Advisor at CSL
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Helena Wambier
HR Operations professional with 7+ years of experience supporting global HR service…
Experience
Human Resources Operations Advisor
Mar 2025 — Present · Boca Raton, FL, US
Providing Tier 1 HR support by managing calls, chats, and tickets through ServiceNow, ensuring timely and effective resolution of employee inquiries. Specialized in assisting employees with questions related to Benefits, Talent Acquisition, Compensation, and Payroll, as well as guiding them through HR processes and policies.Key responsibilities include- Provide Tier 1 HR support to employees through chat, phone, and ServiceNow tickets, ensuring timely and effective resolution- Resolve high volumes of HR cases related to Benefits, Payroll, Compensation, Talent Acquisition, and LOA- Utilize Workday and ServiceNow to process job changes, create job requisitions, manage tasks, and monitor case trends- Communicate with COEs and Employee Relations Managers to escalate complex cases and improve response workflows- Deliver consistent and clear communication aligned with HR policies and compliance standards- Reassigning requests and streamlining workflows within ServiceNow
Education
Florida Atlantic University - College of Business
Certiticate in Human Resources Management
Universidade Estácio de Sá
Bachelor's degree, Psychology
2000 — 2005
FGV - Fundação Getulio Vargas
Master of Business Administration (MBA), Business Administration and Management, General
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