Helena Pountney
Housing Operations Manager @bpha
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WORK HISTORY
Housing Operations Manager @bpha
Bedford, GB
Operational management responsibility for approximately 40 members of staff, managing around units, across 24 Local Authority areas, of social rented, intermediate rent, leasehold and shared ownership and delivering the full range of housing management services, including:o Income managemento Antisocial behaviour, Safeguarding and Neighbourhood managemento Tenancy and Lease ManagementResponsibility for ensuring delivery of key strategic and operational projects in order to continuously improve services.
EDUCATION
The London School of Economics and Political Science (LSE)
MSc Housing and professional qualification CIHCM
Goldsmiths College, U. of London
BAHons Social Policy
ABOUT HELENA POUNTNEY
Finalist for Woman of the Year in Inside Housing National awards 2022 and one of the top 30 Housing Champions (Housing Today) 2024/5.Extensive experience as a successful housing professional, part of the senior leadership team with 29 years’ experience in the housing sector. Currently responsible for generic housing management services including income management and neighbourhood management including safeguarding and ASB. Previously overseeing Project Management, Retirement Living, Money Advice and Allocations/Housing Services. Current organisations Domestic Abuse lead and deputy Safeguarding lead. Experience of leading large teams covering mixed tenures including leasehold, retirement living and extra care for properties.Clear vision and drive to deliver commercially focused, customer centric services. Proven track record in delivering services in order to achieve positive outcomes for the business and customers. Proven project and contract management skills.
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